Refund Policy
At Baker Brothers, we take great pride in baking fresh, handcrafted goods every single day. Because our products are perishable and made to order, all sales are final. Once an order is confirmed and prepared, we are unable to offer refunds or exchanges for change-of-mind or preference.
However, your satisfaction matters to us. If your order arrives damaged, incorrect, or not up to our usual quality standards, we’re here to help. Please contact us within 24 hours of receiving your order so we can investigate and resolve the issue promptly.
To assist us in resolving the matter efficiently, kindly provide the following information:
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A clear description of the issue
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A photo of the damaged or incorrect item (if possible)
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Your order number or proof of purchase
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Your preferred contact details
Once we’ve reviewed your request, our team will assess the situation and offer an appropriate resolution. This may include:
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A replacement of the affected item
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Store credit for a future purchase
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In limited cases, a partial or full refund if warranted
Please note: Refund or replacement decisions are made at our discretion, based on the nature of the issue and the evidence provided. We are unable to offer refunds or replacements for:
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Orders not collected or claimed on time
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Errors caused by incorrect customer information (e.g. wrong address or product selection)
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Minor differences in appearance, as all products are handcrafted and may vary slightly
Our commitment is to deliver high-quality baked goods and excellent service. If something doesn’t meet your expectations, we appreciate the chance to make it right.
To raise a concern, please reach out through the contact form on our website or speak to a staff member in-store. We aim to respond within 1–2 business days.
Thank you for supporting Baker Brothers and for understanding the nature of fresh, perishable products. We’re proud to serve the South Dunedin community and are committed to making sure your experience with us is always a positive one.